We are committed to ensuring your satisfaction with our products. Please take a moment to review our refund policy.

14-Day Return Policy You have a 14-day window after receiving your item to request a return.

Eligibility for Return To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it.
• It should be unworn or unused.
• All original tags must be intact.
• It must be in its original packaging.
• You must have the receipt or proof of purchase.

Initiating a Return To initiate a return, please contact us at info@doctor-paws.com. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior return request will not be accepted.

Questions About Returns If you have any questions or need further assistance regarding returns, feel free to reach out to us at info@doctor-paws.com. We are here to help.

Damages and Issues Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us without delay. We will promptly evaluate the issue and work to make it right.

Non-Returnable Items Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have any concerns or questions about the eligibility of your specific item for return, please get in touch with us.

Sale Items and Gift Cards Please note that we are unable to accept returns for sale items or gift cards.

Exchanges If you wish to exchange an item, the quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Refunds Upon receiving and inspecting your return, we will notify you of the approval or status of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

We appreciate your understanding and cooperation with our refund policy. Your satisfaction is our priority.