Shipping Policy
| Mode of Shipping | Cost of Shipping | Days of Shipping |
| Standard Delivery | FREE for all orders | Ships within 1-7 business days |
When can I expect to receive my order?
We will send out your order within 24-48 hours. Expect to receive your package 2-10 days after that. We use all big carriers. Transit time will depend on your location!
Pre-Order Policy
In accordance with our Terms of Service, we reserve the right to cancel orders marked as pre-order products within the initial 70 days after the order date. This provision allows us to ensure the best possible service and product availability to our customers. In the event of such a cancellation, a full refund will be promptly issued to the affected customers, reflecting our commitment to transparency and customer satisfaction. We appreciate your understanding and cooperation regarding this policy as it enables us to effectively manage pre-order requests and provide you with the most accurate and reliable service.
The delivery is taking longer than specified.
Rest assured that your item is on its way. However, in some cases, we recommend checking with your postal service in case you haven’t received it yet.
You may also email us at info@doctor-paws.com if you encounter any delivery issues.
Do you offer Free Shipping?
Yes. Standard Shipping/Delivery is FREE for all orders.
Can I cancel my order?
Please refer to our Refund Policy.
